To issue a refund within a reservation,
1. Go to the Dashboard and pull up the reservation
2. Click into the reservation and then click on the Payments tab
3. Scroll down to the bottom to see the PAYMENT HISTORY section
4. Select the payment you want to refund. Now that the payment is selected, click the Refund button
5. Type in the amount you want to refund back to the customer and hit "Issue Refund"
6. You now have the option to either 'Issue Full Refund' or a partial refund using the 'How much would you like to refund' field