Best Practices for resolving common errors in Flybook

Best Practices for resolving common errors on the FB

1. Clear your Cache (If you are seeing values not update or pages not refresh)

• Chrome (Top Right) customize>>More tools>>Clear browsing data>>Time Range>>Cookies and Cached Images and site data>>Clear Data
• Firefox Privacy and Security>>History>>Clear Recent History and Remove cookies for        Flybook
• Safari From the Safari menu>>Clear History... or Clear History and Website Data>>Select the desired time range>>click Clear History
• Edge Top right click the Hub icon (looks like star with three horizontal lines)>>Click the History icon (looks like a clock)>>select Clear all history>>Select Browsing history, then Cookies and saved website data, and then Cached data and files>>Click Clear>>After the "All Clear!" message appears, exit/quit all browser windows and re-open the browser.

2. Allow Popups (If you are seeing links not working)

• Chrome On your computer, open Chrome>>Go to a page where pop-ups are blocked>>In the address bar, click Pop-up blocked >>Click the link for the pop-up you want to see>>To always see pop-ups for the site, select Always allow pop-ups from [site] Done
• Firefox When blocking a pop-up, Firefox displays an information bar>>Click Options>>Allow popups from this site
• Safari Safari menu>>Preferences>>Security tab>>Ensure the Block pop-up windows not checked
• Edge Click the ellipsis icon (...) in the upper right corner of your web browser>>Settings>>In the Advanced settings section, click View advanced settings>>In the Block pop-ups section, click the switch to Off Pop-ups are now allowed>>To block pop-ups once again, click the switch to On.

3. Allow Cookies (If you encounter certain functions not working)

• Chrome (Top Right) customize>>Settings>>Advanced>>Under "Privacy and security," click Content settings>>Click Cookies>>From here, you can:Turn on cookies: Next to "Blocked," turn on the switch orTurn off cookies: Turn off Allow sites to save and read cookie data.
• Firefox Click the menu Hamburger and Choose Options>>Privacy&Security>>History>>Use custom settings for history>>Accept cookies from websites>>Accept 3rd party cookies not equal to never>>Keep until They expire
• Safari Preferences>>click Privacy>>Allow from websites I visit:
• Edge More actions button on the toolbar, and select Settings>>Search for View advanced settings and click on it>>Under Cookies section, select to either Don't block cookies (default), Block only third party cookies>>Restart Edge

4. Content being blocked by Firewall/Anti-Virus Software (Can't login or access certain pages)

• Check with Network Admin or review your security settings on AV software. 

If none of these resolved the issue please send this information

1. Browser type (Chrome)

2. Browser Version (65)

3. Operating System (Windows)

4. Operating Version (Windows 10)

5. If you are using a mobile device which one?