How Do I Issue An Unattached Refund?

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If you would like to make an unattached refund (a refund that is not directly attached to the payment record) follow the steps below.

Important Note: An unattached refund will NOT refund a card payment, and should be used when issuing a cash or check refund when the original payment was via card but can no longer be refunded to the card.  This refund will appear as a record in the Sales and Revenue report

1. Go to the desired Reservation
2. Click on Payments 
3. Scroll down to the Payment History section
4. Select the payment to refund.  In the pop-up modal, toggle to Issue Unattached Refund
5. From here you will be able to edit these fields
   • Description (required)
   • Amount (required)
6. Once the above fields are correct click Issue Refund and a new refund payment record will appear